| Job Position : |
Associate / Senior. Associate - (Non Technical) |
| Qualification : |
UG |
| Experience : |
0-2 Year/s |
| Job Location : |
Mumbai Surburbs |
| Job Profile : |
-> Troubleshooting, Resolving all Technical issues related to our software and the range of Products and Services it provisions.
-> Interacting with clients via. Live chat, Web-based systems, On line forums and Telephone to resolve their problems and gather feedback.
-> Testing & Analysis of all products & services.
-> Identifying any bugs/issues in the system and assisting in their resolution.
-> Recording, tracking and reporting problem activity.
-> Building Strategies to improve efficiency, profitability and quality of service.
-> Reviewing existing Product/Feature documentation; publish documentation in internal Knowledge bases. |
| Desired Profile : |
-> Must be customer-focused, and willing to do whatever it takes to resolve customer issue.
-> Strong customer interaction skills and ability to work in a variety of customer situations.
-> Outstanding written and verbal communication skills.
-> Ability to solve complex problems quickly, inventively and resourcefully.
-> Good working knowledge of computers and the Internet; strong ability to develop new skills.
-> Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.
-> Strong attention to detail.
-> Avid Internet User, with strong inclination towards technology.
-> Highly motivated and energetic team player, with excellent interpersonal skills. |
| Send Ur Resume : |
jobs@dquip.com |
